Return Policy

Hassle-Free Returns

✔ 30 Days to Return
✔ In-Store Returns Available
✔ Fast Refund Processing

If something’s not right, we’ll make it right.


Refund & Return Policy

30-Day Returns
Return items within 30 days of purchase for a full refund.

In-Store Returns (Fastest Option)

  • Bring your item and receipt to any store within 30 days
  • Our team will process your return in person

 


Return Eligibility

Opened Products

  • Opened or unopened items are eligible
  • If multiple units were purchased, only 1 opened item per SKU can be returned

Final Sale Items

  • Clearance and “Final Sale” items are not eligible for return or refund

Third-Party Purchases

  • Orders made through third-party sellers must be handled directly with them

Bulk / Reseller Orders

  • Orders with 10+ of the same SKU or $200+ may be flagged as bulk
  • Bulk or reseller orders are final sale
  • Any issues must be reported within 48 hours of delivery

 


How to Return (By Mail)

  • Include your packing slip (or order number, name, and address)
  • Ship items securely, preferably in original packaging
  • Items must be returned in good condition, with all paperwork and accessories when possible
  • All return shipping costs are the customer’s responsibility
  • Use a trackable/insured shipping method (we are not responsible for lost returns)
  • We do not accept C.O.D. deliveries


Refunds

  • Refunds are issued to the original payment method
  • Typically processed within 5 business days after receiving the return
  • Processing times may vary by bank or PayPal


Exchanges

  • We do not offer exchanges


Defective or Damaged Items

  • If your item is defective or damaged, email custserv@vitaminworld.com
  • Include photos or videos so our team can review and assist


Order Changes or Cancellations

  • Call (866) 667-8977 as soon as possible
  • Hours: Mon–Fri (9:00 AM–6:00 PM ET), Sat–Sun (10:00 AM–7:00 PM ET)
  • Once an order has been processed, it cannot be modified or canceled


International Orders

  • All international orders are final sale
  • No returns or refunds


Additional Notes

  • Returns are reviewed on a case-by-case basis
  • We reserve the right to refuse returns


BULK PURCHASING AND RESELLER POLICY

At Vitamin World, our mission is to provide quality products to customers for personal use, ensuring fair access and availability. To uphold this, we reserve the right to limit or cancel orders identified as Bulk Purchases or Reseller Activity.


Bulk Purchasing is defined as any order containing 10 or more of the same SKU, or a combination of orders that, at Vitamin World’s discretion, appear related and total more than 10 items of any SKU. Additionally, any single order or combination of related orders totaling $200 or more before taxes and shipping will be classified as a Bulk Purchase. Vitamin World may determine orders to be related based on factors such as customer history, order timing, or order patterns.


Reseller Activity is defined as any purchase intended for resale to third parties, as our products are intended strictly for personal use. Customers suspected of engaging in Reseller Activity may have their orders canceled and may be restricted from making future purchases.


Bulk Purchases are considered final sale and cannot be returned, refunded, or exchanged. If there is an issue with a Bulk Purchase order, such as damaged goods or an incorrect shipment, customers must report the concern to Vitamin World Customer Service within 48 hours of delivery to custserv@vitaminworld.com or (866) 667-8977.

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Read More.